I know that we are all stressed out during this Covid pandemic and everyone might be on a shorter fuse than normal. However, I just assumed decent customer service might still be expected, especially when I “buy” your smile in the form of an extra tip.
This tip was lost on the woman wearing a large crucifix necklace who delivered my groceries and was so rude to me, I honestly didn’t even know how to react.
Today, I ordered my normal amount of groceries, which included two of the smaller cases of water (I usually buy the biggest size water, maybe a 48 count, and I broke it down into two cases of 24 so that the shopper wouldn’t have to haul a huge case of water up my stairs), and a lot of sports drinks for Richy. I have a friendly text conversation with this shopper about things that have to be substituted and refunded, etc… During this exchange, I texted her the following: “Oh, just while I’m thinking about it… I don’t know why, but Instacart never tells you guys that I am in an upstairs apartment over a house. When you come up… come through the side gate and up the stairs outside. No one lives downstairs…” Clearly I live upstairs; at least I thought this was clear.
Well, she finishes the shopping and arrives at my house. I meet her at the door so she doesn’t have to try to hold groceries and knock. So, this woman comes up the stairs with a load of groceries, and proceeds to let me know that I have several large items and now she has to bring them upstairs, and maybe next time I “should rethink my grocery order”. I was so surprised, I just sort of did a triple blink and said “Okay” with what I know was the most fake smile in the world plastered across my face. I think she realized she must have said something pretty crappy, because she was nice and smiling the rest of the time (including when she brought the rest of my groceries back after forgetting to leave the toilet paper and bread). I had no words. My daughter was on speaker phone with me at the time and she was livid.
I have my groceries delivered because 1. I am disabled; and 2. I am immunocompromised and cannot be out in the Covid crap just yet. And yes I AM aware that my steps are a bitch and I tip extra just for that. I’m just so appalled that someone who signed up voluntarily to do this delivery service had the audacity to expect me to change my order to meet their standards. I’m really just stunned. Also, my daughter was ready to come through the phone at this woman.
I didn’t take back the tip, but I really have no idea what possessed this woman to come at me sideways that way. I kind of feel like if you can’t be bothered to deliver groceries to an upstairs apartment, maybe YOU should rethink signing up with a delivery service.
I apologize that today is a bit of a rant, but it’s not like I don’t give a damn about having people come up and down my stairs with a bunch of groceries, but I didn’t MAKE them deliver them… they signed up for this. I have always (excepting today) also handed every other delivery person an extra $5.00 bill because I feel bad about the stairs, and I don’t know if they get 100% of the tip I leave on the app. But not today. I really had to stop myself from Sparta-Kicking her down my staircase. There’s just no point in being so hateful.